About our Practice Leads:

 

Bharat Jogibhai and Benjamin Nguyen each have almost 20 years’ experience as SAP Basis Administrators, Technical Architect and Infrastructure Specialists across a wide array of industries. Each have worked on some of the most complex SAP environments on the planet and have saved clients, literally, millions in software costs based upon their knowledge of SAP architecture and support.

 

Additionally:

 

Bharat Jogibhai has managed the analysis, design, installation, upgrade, implementation and support of SAP as a lead, combining roles as a technical architect and project/resource manager, with that of a very hands on configurator. Bharat is also a specialist on the Unix/Oracle platforms and has supported most every facet of, and tool within the
SAP landscape.

 

Benjamin Nguyen has specialized in the design, implementation, tuning, upgrade, consolidation and migration of SAP environments. Ben is a specialist in HP-UX/Linux and MC/Service Guard (high availability solution). He also has an extensive knowledge and experience of the HP-UX/Oracle interface. In addition to working with just about all SAP tools and products, Ben focuses on SAP’s best practices to ensure successful implementation and ease of maintaining theSAP environment. Customer satisfaction is Ben’s number one priority.

Solutions & Services

SAP Basis and Security Administration

24 x 7 Production Support

 

Enabling you to offer your clients 24 x 7 Production Support of your SAP Basis environment (including SAP Security related issues), offload remedial tasks from your on-site employees or just help out in periods of high resource demand – this is what we do best. We partner with you to provide the most

effective and economic solutions to support your needs.

 

Our SAP Basis Configuration and
Production Support Services include:

 

  • All time SAP Basis Support including ABAP & Java Stacks
  • Daily, Weekly & Monthly checklists
  • Transport Management
  • Follow-up & Closure on Open & Pending Tickets
  • Implementation of SAP OSS Notes
  • Batch Scheduling & Monitoring
  • SAP upgrades, including
  • Kernel
  • Enhancement Package & Support Package
  • Homogenous & Heterogeneous SAP System Copy
  • SAP Performance Analysis & Tuning
  • Project Cut-Over Support
  • System Monitoring during Project Phases
  • SAP Security, including:
  • Password reset/unlock
  • User account provisioning
  • Security role assignment
  • Security issue resolutions
  • Central User Administration
  • SAP GRC

 

Our goal is to ensure continuity of exceptional service during primary and offhours. We actively collaborate with your team, provide centralized documentation and on-line status reporting of all tasks.